Terms of Service

1. Agreement to Terms

By accessing, registering for, or interacting with the software platforms, dashboards, kitchen display systems, or customer QR portals provided by Meneus ("Service"), you explicitly agree to be bound by these Terms of Service ("Terms"). If you do not agree to these structural terms, you must immediately halt all use of our ecosystem.

To create a valid merchant business profile or access our managerial dashboards, you must be at least 18 years of age. By executing our account workflows, you explicitly warrant that you possess the complete legal authority to bind your respective restaurant entity, franchise, or corporate hospitality operation to these criteria.

2. Description of Service

Meneus provides software-as-a-service (SaaS) toolsets including interactive cloud-hosted digital menus, customer QR scanning mechanisms, local order tracking engines, and operational analytics dashboards.

Exclusions of Liability: Meneus provides operational tools, not professional legal, accounting, or business consultancy services. We do not guarantee uninterrupted 24/7 server availability across regions experiencing localized utilities failure, nor do we assume liability for communication breakdowns occurring between your physical venue and local cellular or Wi-Fi data providers.

3. Account Registration & Security Boundaries

Merchants must supply completely accurate, valid, and updated business registry profiles, tax identity attributes, operational emails, and contact vectors during registration.

Your administration team maintains exclusive accountability for preserving the absolute secrecy of account profile passwords, access key tokens, and operational tokens. Meneus cannot and will not assume liability for business losses or order disruptions arising from compromised operational credentials. Each unique subscription tier restricts use patterns to one primary physical restaurant outlet or as defined inside your explicit corporate service plan framework.

4. Subscription Tiers, Billing Cycles, & Refunds

Our billing cycles operate on fixed monthly or annual recurring timelines. The specific platform features, layout boundaries, and terminal connectivity permissions are strictly determined by your active plan selection.

Free Trial Terms: Our initial 14-day trial block gives you full feature testing access completely free of risk. Upon formal expiration of that timeline, you must supply subscription payment parameters, or your manager profile naturally locks into a view-only state with zero automation.

Payment Failures & Refunds: If an automated subscription payment fails, our billing suite allows a standard 7-day administrative grace period before suspending live menu serving operations. All payments processed are non-refundable. We commit to delivering a clear 30-day structural notice period before instituting material shifts across subscription base rates.

5. Acceptable Use Policies

When operating your management portals, you explicitly agree that your teams will not:

• Resell, distribute, lease, or clone the core system software layers or dashboard configurations to unlinked hospitality venues.
• Decompile, reverse-engineer, or attempt extraction of primary platform source codes or proprietary database schemas.
• Leverage the messaging or order engines to execute malicious software distribution or coordinate illicit operations.
• Upload fraudulent menu titles, deceptive pricing attributes, or media items that violate local public decency laws.

6. Data Governance & Privacy Baseline

Your usage parameters are simultaneously governed by our comprehensive Privacy Policy.

Your venue retains absolute ownership rights over your custom menu items, image assets, inventory metrics, and transaction logs. You grant Meneus a perpetual, non-exclusive license to transform raw system records into completely anonymized, aggregated performance datasets to optimize platform speed and compile broad industry metrics.

7. Intellectual Property Ownership

The complete visual interface structures, layout code frameworks, database engineering designs, and operational patterns of Meneus are the exclusive intellectual property of Meneus Technologies Pvt. Ltd.

You explicitly grant our systems a secure operational license to process, store, format, and display your target brand icons, dish names, and text data elements across customer smartphone screens to execute our core service.

8. Service Availability & Maintenance Operations

We aim for a consistent 99.9% application uptime standard across our operational server infrastructure. Regular backend maintenance operations that require short service pauses are coordinated between 2:00 AM and 4:00 AM local time to avoid disruption, and we announce these windows 48 hours in advance through the main manager portal.

Force Majeure: Meneus is released from performance liabilities if systemic execution failures stem from earthquakes, regional civil blockades, extreme meteorological phenomena, broad telecommunications infrastructure blackouts, or government-mandated server shutdowns.

9. Limitation of Liability

To the absolute maximum threshold permitted under the laws of Nepal, Meneus, along with its infrastructure architects, directors, and operations staff, shall assume no liability for indirect, incidental, special, or consequential damages. This includes, but is not limited to, revenue losses, business disruption, inventory waste, or customer data liabilities arising directly out of your use or inability to access our digital interface configurations.

10. Termination Protocols

Either party may safely dissolve this contract agreement at any stage by providing formal cancellation parameters via dashboard account modules or directly to our billing desk.

Upon formal confirmation of account termination, your live QR menus drop offline immediately. Your core database assets enter a secure 30-day preservation cooling window, after which all operational records are permanently purged. Legal sections touching upon intellectual property ownership, liability caps, and jurisdiction rules survive termination indefinitely.

11. Governing Law & Dispute Resolution

These Terms and all operational relationships are governed exclusively by the prevailing laws and legal statures of Nepal.

Any systemic disagreements, contractual disputes, or compliance arguments that cannot be peacefully resolved through direct corporate discussion within 30 days will be formally submitted to the exclusive jurisdiction of the competent courts located in Kathmandu, Nepal.

12. Structural Changes to Terms

We reserve the functional right to modify or adjust this contractual baseline at any stage. If a material policy change occurs, we ensure a clear 15-day warning banner runs inside the system manager hub before the modification takes effect.

Continued interactions with our digital infrastructure after updates go live means you fully accept the updated Terms of Service.

13. Legal Contact Channels

For urgent contractual issues, official compliance inquiries, or corporate legal service requests, please contact our administrative group directly: